At Beltalk Pvt. Ltd., we understand that no two industries are exactly alike — and neither are their communication needs. Over the years, our telecom software solutions have been tailored to meet the specific requirements of businesses across a diverse set of verticals worldwide.
From high-volume contact centers to international VoIP carriers, and from enterprise unified communications to fraud prevention for financial services, we ensure that our products and services integrate seamlessly into your operations, delivering efficiency, reliability, and measurable ROI.
Our expertise lies not just in developing cutting-edge tools — such as Contact Center Software, Class 4 Softswitches, AI-based Answering Machine Detection (AMD), Outbound Dialers, and Fraud Prevention Systems — but in adapting and customizing these solutions for the unique challenges each vertical faces.
Below, we outline the key industries and verticals we serve, and how our telecom technology empowers them.
Contact centers live and breathe call volumes, agent efficiency, and customer satisfaction scores. The right telecom infrastructure can make or break performance. Beltalk has been working with BPOs, telesales companies, and customer support centers across multiple geographies to deliver:
to maximize agent talk time while controlling Call Per Second (CPS) rates.
for flexible campaigns.
for supervisors
for compliance and quality improvement.
for easy browser-based calling without extra hardware.
for smooth lead and customer data handling.
Our solutions reduce agent idle time, boost conversion rates, and ensure compliance with local and international calling regulations — crucial for BPOs that handle clients from multiple countries.
For Tier 1, Tier 2, and Tier 3 VoIP carriers, high availability, routing efficiency, and fraud prevention are non-negotiable. Our Class 4 Softswitch solutions are built to handle millions of concurrent minutes while ensuring cost-optimized routing and minimal downtime.
algorithms.
with advanced failover.
to stop revenue leakage from international premium rate number scams.
for accurate partner settlements.
for high-traffic networks.
We help carriers increase profit margins by reducing termination costs and blocking fraudulent activity before it impacts revenue.
In the finance world, security, compliance, and reliability come first. Banks, NBFCs, and fintech companies often rely on large-scale customer verification, collections, and KYC calling operations — all areas where our solutions shine.
with encryption (SRTP/TLS) to protect sensitive customer data.
for self-service loan balance checks and payment reminders.
to improve right-party contact rates in collections.
for compliance with RBI and GDPR guidelines.
to detect and stop suspicious calling patterns.
We enable financial service providers to scale outreach without compromising security, while reducing costs with efficient call routing and automation.
The healthcare sector requires secure, compliant, and easy-to-use communication tools. From patient appointment reminders to remote consultations, our telecom solutions streamline the process.
for patient data protection in the USA.
via voice and SMS.
for directing patients to the right department.
for telemedicine consultations.
for hospital staff collaboration.
We help hospitals, clinics, and telemedicine providers improve patient engagement while maintaining regulatory compliance.
For businesses like plumbing, HVAC, pest control, and electrical services, every missed call can mean lost revenue. Our inbound call management and outbound follow-up tools keep service teams connected with customers.
to measure marketing campaign effectiveness.
to link jobs with customer history.
for Field Agents to stay connected from anywhere.
for appointment confirmations.
Our solutions ensure maximum lead capture and faster response times, improving both revenue and customer satisfaction.
Tech companies need robust API-driven telecom solutions to integrate voice, video, and messaging into their platforms. We provide white-label, developer-friendly tools that allow fast deployment.
for embedding calling into applications.
for customer support.
in Node.js, React, and VoIP protocols.
We help tech companies go to market faster with integrated telecom capabilities while keeping infrastructure costs predictable.
Government agencies handle sensitive citizen data and require secure, large-scale communication infrastructure.
for official communication.
for public services.
for high-volume inbound calls during crises.
We provide mission-critical reliability, ensuring that essential services remain accessible without downtime.
At Beltalk Pvt. Ltd., our vertical expertise is backed by decades of telecom experience, deep knowledge of Asterisk, FreeSWITCH, Kamailio, OpenSIPS, Node.js, React, WebRTC, WebSockets, SIP, and VoIP technologies, and a commitment to quality, compliance, and security.
Whether you’re a startup looking for your first contact center setup or a global VoIP carrier managing billions of minutes, Beltalk has the expertise, infrastructure, and support to power your communication needs.