Privacy Policy

Beltalk Solutions LLC (“Beltalk,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our websites, products, services, and communications.

This policy applies to:

• Visitors to our website beltalk.net
• Clients using our telecom software, VoIP products, and services
• Partners, resellers, and affiliates we work with globally

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, you must discontinue using our services immediately.

1. Information We Collect

We collect different types of information depending on how you interact with Beltalk.

1.1 Personal Information You Provide

When you engage with us (e.g., request a demo, contact support, make a purchase), we may collect:

• Name, job title, and company name
• Email address, phone number, and physical address
• Payment and billing details (where applicable)
• Login credentials for Beltalk platforms (if applicable)
• Any messages, feedback, or support queries you send us

1.2 Information Collected Automatically

When you visit beltalk.net or use our cloud-hosted services, we may automatically collect:

• IP address and location data
• Device type, browser type, and operating system
• Pages visited, time spent, and navigation patterns
• Telecom-related usage logs (for VoIP traffic, CDR data, signaling events)
• Cookies and tracking technologies (explained in Section 6)

1.3 Third-Party Information

We may receive additional information from:

• Resellers or partners referring you to our services
• Social media platforms (when you interact with our pages)
• Public databases or verification services

2. How We Use Your Information

We process personal data for legitimate business purposes and contractual obligations, including:

1. Providing Services – Delivering, configuring, and maintaining telecom software, VoIP systems, and related solutions.
2. Customer Support – Responding to inquiries, troubleshooting issues, and providing technical assistance.
3. Account Management – Managing client accounts, billing, and renewals.
4. Marketing & Communication – Sending service updates, product launches, offers, and educational content.
5. Compliance & Fraud Prevention – Detecting fraudulent activity, securing networks, and meeting regulatory obligations.
6. Product Improvement – Analyzing usage patterns to enhance performance, stability, and features.
7. Legal Requirements – Meeting obligations under applicable laws, such as the Indian IT Act, GDPR, or CCPA.

We will never sell your personal information to third parties.

3. Sharing of Information

We may share information in the following circumstances:

3.1 With Our Service Providers

We work with trusted vendors for hosting, payment processing, email delivery, analytics, and security. They have access to information only to perform contracted tasks.

3.2 Business Partners & Affiliates

In cases where you work with Beltalk through a partner or reseller, relevant information may be shared for service delivery.

3.3 Legal & Regulatory Disclosure

We may disclose information if required by:

• Court order, subpoena, or government request
• Compliance with telecom regulations in India or other countries where we operate
• Investigation of fraud, spam, or abuse

3.4 Business Transactions

If Beltalk is involved in a merger, acquisition, or asset sale, user information may be transferred to the new entity.

4. International Data Transfers

As Beltalk serves clients globally, your data may be transferred to servers located in India, the USA, Europe, or other regions.
We ensure such transfers comply with applicable laws, including:

• GDPR (Europe) – Standard Contractual Clauses (SCCs)
• CCPA (California) – Data protection obligations
• Indian IT Act, 2000 and rules under it

5. Data Retention

We keep your personal information only for as long as necessary to:

• Fulfill the purpose it was collected for
• Comply with legal, accounting, or reporting requirements
• Maintain records for dispute resolution and fraud prevention

Example retention periods:

• Customer account data: Kept until account closure + 2 years
• CDRs (Call Detail Records): Retained per telecom compliance requirements in the region of operation (often 1–3 years)
• Support tickets: Retained for up to 3 years for audit and service improvement

6. Cookies & Tracking Technologies

Beltalk uses cookies, web beacons, and analytics tools to:

• Improve website functionality and speed
• Understand user behavior and preferences
• Deliver targeted marketing campaigns

Types of cookies we use:

1. Essential Cookies – Required for website and service functionality.
2. Analytics Cookies – Track user behavior for performance analysis.
3. Advertising Cookies – Deliver relevant ads on third-party platforms.

You can control cookies through your browser settings. Blocking cookies may impact service functionality.

7. Data Security

We take robust technical and organizational measures to protect your data, including:

• End-to-end encryption for VoIP traffic and API calls
• Two-factor authentication (2FA) for account access
• Secure data centers with restricted access
• Regular vulnerability assessments and penetration testing

However, no system is completely immune from breaches. In the event of a data breach, we will notify affected users and regulators as required by law.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
• Restrict or object to data processing
• Request a copy of your data in portable format
• Withdraw consent for marketing at any time

To exercise these rights, contact us at privacy@beltalk.net. We may need to verify your identity before processing requests.

9. Third-Party Links & Services

Our website may contain links to external sites. Beltalk is not responsible for the privacy practices of other websites.
We recommend reviewing the privacy policies of any third-party services you use through our platform.

10. Children’s Privacy

Beltalk services are not directed to individuals under 18. We do not knowingly collect data from children.
If we learn we have collected personal information from a minor, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect:

• New legal requirements
• Changes in technology or services
• Feedback from clients

Updates will be posted on this page with a new “Last Updated” date. If changes are significant, we will notify users via email or account alerts.

12. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us:

Beltalk Solutions LLC
1309 Coffeen Avenue STE 1200,
Sheridan, Wyoming, 82801, USA

Email:info@beltalk.net
Phone: +1-614-8267475‬