Contact Center Software for Sales and Support

Reduce your Team’s Cost, Increase productivity and boost Performance.

Omni-channel with voice, Whatsapp, SMS and Email

Supports multiple communication channels, such as voice, email, chat, and social media, to enable seamless customer experiences across channels

Powerfull Integrations with your Business Applications

Contact center software can integrate with a wide range of third-party applications and systems to improve workflow efficiency and enhance the customer experience.

Cloud and Hybrid Deployments

Contact center software can be deployed in several ways, depending on your business needs and resources like Cloud based, hybrid, On-premise, etc.

A Smart dialer platform with Intgrations and Automations

For Small, Medium and Large Teams

Have a tiny team of agents? Our single server dialer makes it look like a big time in terms of ROI.

Voice Predictive dialer

  • upto 150 Users capacity
  • Unlimited Concurrent calls
  • Webrtc Softphone
  • CRM Integrations
  • Predictive Dialing
  • Efficient AMD
  • Smart Data Connectors

Omni-channel Communications

  • Unified Agent Desktop
  • Live Call and Chat links
  • Automation Workflows
  • Contextual Routing
  • Personalization
  • Real Time Analytics
  • webhooks

Multitenancy and White labeling

  • Multitenant
  • Whitelabel
  • Clustering
  • API Stack
  • Perpetual Licensing
  • Customization
  • Auto Scaling

Cluster Servers for Large teams of
75 to 300 Users

Have a team beyond 25 agents, you will need clusters and there’s none better than beltalk’s cluster servers.

Cluster of 3 to 10 Servers

  • Intel Xeon 8 core dedicated Servers.
  • Installation, Maintenance and Support Included.
  • Wide Range of Integrations Available.
  • Real Time Live Monitoring Support is available for a Fee.
  • Addons like Web Softphone and Frontend Redesign can be done.
  • Anti-DDoS and Firewall Protection.

Truly Unlimited

When you run a Call Center, you need unlimited concurrent calls, trunks, users, campaigns, etc. we have it all.

Server Add-ons

Premium addons that enhances the agent productivity and performance.

Onboarding / Training

Our support engineers are available round the clock for basic level training and on boarding for your staff.

Antilogin Firewall

Login from anywhere using an anti login link to authorize users and gain secured access to server.

Web Softphone

Web based ViciPhone for quick and easy web based agent login without phone setup.

Control panel

Comes with a control panel for easy management of server functions like shutdown, start, restart, upgrade and downgrade.

Integration and Customization

TCPA Compliance

Predictive dialer software is the best and most extraordinary software for outbound calling.At the current time, customer support has become more sophisticated, and predictive dialer works efficiently in this environment.

CRM Integration

With a preview dialer at the end of a call your advisors are able to see the next call in the list. It is up to them when to make the call and they may also be able to skip to the next name on the list.

DNC API Integration

A progressive dialer removes the option of when the next call is made from your advisors. On completing the previous call the system automatically dials the next number on the list.

AI Integration

WebRTC phone runs right from your browser. There is no additional software to download or install. You simply enable the WebRTC phone and you can immediately use it to make and receive calls.

After call SMS

Dial unlimited numbers, leave a pre-recorded message, or connect with the live agent with an automated dialer. It is an advanced auto-dialing solution for outbound campaigns.

Email Reporting

Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.

SIP Trunk Integration

Remind and notify customers about services, products, due dates, etc via automated outbound IVR.

3rd party APIs

Track call center performance and caller trends, through end-to-end monitoring, to drive valuable insights with analytics dashboards.

Dialer Features

Predictive Dialing

Internet ON or OFF, work seamlessly from anywhere.

Voice Broadcasting

Audio & Video calls. Truly advance!

Ringless Voicemail

No installations please! Simple & Easy.

Inbound call flows

Forward all incoming calls to an alternate number at your convenience!  Get seamless and smart call forwarding with Beltalk!

Manager Dashboard

Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using Beltalk’s call barging feature. 

Call Recording

With call recording, the conversation between a customer and an agent is recorded so that it can be stored, retrieved and evaluated, according to business needs.

3 way Transfer and Conference

Trust us! We have covered everything.

AI and IVR

Receive incoming calls on Beltalk with smart call routing, ensure you don’t miss out on any potential conversions.

Ready to get started?

request a demo