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Reduce your Team’s Cost, Increase productivity and boost Performance.
Supports multiple communication channels, such as voice, email, chat, and social media, to enable seamless customer experiences across channels
Contact center software can integrate with a wide range of third-party applications and systems to improve workflow efficiency and enhance the customer experience.
Contact center software can be deployed in several ways, depending on your business needs and resources like Cloud based, hybrid, On-premise, etc.
When you run a Call Center, you need unlimited concurrent calls, trunks, users, campaigns, etc. we have it all.
Premium addons that enhances the agent productivity and performance.
Our support engineers are available round the clock for basic level training and on boarding for your staff.
Login from anywhere using an anti login link to authorize users and gain secured access to server.
Web based ViciPhone for quick and easy web based agent login without phone setup.
Comes with a control panel for easy management of server functions like shutdown, start, restart, upgrade and downgrade.
Predictive dialer software is the best and most extraordinary software for outbound calling.At the current time, customer support has become more sophisticated, and predictive dialer works efficiently in this environment.
With a preview dialer at the end of a call your advisors are able to see the next call in the list. It is up to them when to make the call and they may also be able to skip to the next name on the list.
A progressive dialer removes the option of when the next call is made from your advisors. On completing the previous call the system automatically dials the next number on the list.
WebRTC phone runs right from your browser. There is no additional software to download or install. You simply enable the WebRTC phone and you can immediately use it to make and receive calls.
Dial unlimited numbers, leave a pre-recorded message, or connect with the live agent with an automated dialer. It is an advanced auto-dialing solution for outbound campaigns.
Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.
Remind and notify customers about services, products, due dates, etc via automated outbound IVR.
Track call center performance and caller trends, through end-to-end monitoring, to drive valuable insights with analytics dashboards.
Internet ON or OFF, work seamlessly from anywhere.
Audio & Video calls. Truly advance!
No installations please! Simple & Easy.
Forward all incoming calls to an alternate number at your convenience! Get seamless and smart call forwarding with Beltalk!
Enhance your agent’s performance, customer satisfaction, and call quality simultaneously using Beltalk’s call barging feature.
With call recording, the conversation between a customer and an agent is recorded so that it can be stored, retrieved and evaluated, according to business needs.
Trust us! We have covered everything.
Receive incoming calls on Beltalk with smart call routing, ensure you don’t miss out on any potential conversions.