High volume VoIP sip trunks for dialer and PBX Traffic
Business process outsourcing, or BPO, is outsourced call center service that handles aspects of your company’s operations that your staff is either unable to complete or can’t execute efficiently. A successful sales or service call center requires major time and investment, so BPOs handle those operations so that your company does not have to worry about the dozens of tasks involved in setting up the technologies, negotiating prices, staying compliant, hiring & training agents, etc.
Considering that BPOs manage call center operations for multiple companies or sometimes a single enterprise, it’s easy to see why dedicated call termination providers are needed. A BPO’s operations suffer from dropped calls and poor call quality, and even a small difference in VoIP termination rates can significantly affect your bottom line when your agents make thousands of outbound calls each month.
Beltalk is an advanced, global leading SIP trunk provider offering unlimited business calling to over 40 international locations as well as premium 24/7 customer support from our VoIP experts. Our engineers, advisors and technicians are on hand to provide you with the kind of top-of-the-line white-glove service you’d expect from an industry leader in SIP Trunking.
SIP trunking refers to a virtual telephone line which connects a business telecoms system to the public phone network. Compared to an ISDN connection, SIP trunk is established via a data network. SIP trunk is often used independently, as an alternative to ISDN, although it’s not unusual for the two systems to be combined to offer a hybrid solution.
SIP stands for Session Initiation Protocol and is a method of data transmission used to set up connections between different devices including computers, desktop phones, mobile phones, video conferencing units, and file servers.
Phone handsets, headsets, or other communication hardware in a call or contact center communicate with an on-premises PBX. The call is then routed through the SIP trunk/s and then connected to the internet to make web calls possible.
It is easy to calculate how many SIP trunks do I need. Each trunk has capacity for approximately 20 channels. Therefore, if, for example, your contact center needs to be making up to 100 calls simultaneously, you will need five trunks in total.
A SIP trunk provider is a communications service provider such as net2phone which uses the protocol to provision VoIP connectivity between an on-premises phone system and the public switched telephone network.
If you are thinking of moving to the cloud to enjoy all of the benefits of a hosted solution, but already possess an on premises PBX system, then a move to SIP trunking should be an easy transition for you. If you currently use ISDN2 or ISDN30 circuits, and have a leased-line or dedicated SDSL for your internet connections (as opposed to contended ADSL or WiFi), then SIP trunking should be a good fit for your organization.
If you’re using a legacy phone system (and these days, that equates to a couple of years old, or more), you’ll likely need a SIP-ISDN Gateway, which translates the flow of data between the ISDN interface of your existing phone system and your new SIP trunks.
Rather than trusting to the bandwidth of the public internet, it’s a good idea to beef up your existing data connection to allow for the increased demand that will be put on it by voice data.
It certainly shouldn’t. You may need to shell out for a SIP-ISDN Gateway, and you’ll make an upfront payment to your SIP trunk provider to establish a connection. Beyond this, the call and operational charges should actually save you money.